I had been fortunate ample to generally be on board American Airlines Flight #32 (LAX – JFK) on labor working day….my partner And that i had been seated separately…we experienced a Demise from the family and were gonna nyc for the funeral…….
My husband is inside of a nursing house with Alzheimer’s ailment. American is Making the most of my regrettable condition by insisting I pay back to transfer his miles to my account whilst I am the one particular who continues to be accuring the miles whilst buying While using the Edge card. Disgrace on American Airways. A technician can carry out this by using a number of strokes in minutes.
To begin with, significant many thanks and shout out to your Cust Svc rep Laura. She is quite pleasant and was in a position to address my issue speedily. You ought to experience very fortunate to obtain her as an personnel.
We landed on time and had been very pleased which the journey was sleek and pain-free. At the time we made it to baggage assert, the carousal stopped and about 1/two from the passengers obtained their baggage. There have been so Many people looking forward to our baggage. Quite a few of us went to the AA to clarify which they needed to do one thing.
The pink tape to acquire a reaction a few true tousled excursion from get started to complete is horrible. I have already been looking to get yourself a response from AA but the operate all over is exactly what AA wishes so you may throw in the towel..GUESS WHAT ? i dont throw in the towel conveniently. so AA i await your answer.
I’m particularly disappointed that the Airline has interjected its business within a socio-political situation regarding the modern Monthly bill signed into regulation by our Governor. What you may have interpreted as “discrimination†from the LGBT Local community is solely a Monthly bill guaranteeing “equal rights†for all.
After we concluded experiencing Immigration and Customs and baggage and we had Good problem getting the 1 AA Purchaser Service one who was really tricky to contend with regarding the arrangements with the night time and following early morning. We learned that there were no resort rooms readily available. At 11.45 pm he ultimately gave us a voucher to the 9AM flight the next early morning and also a $twelve voucher for foods.
My partner And that i experienced top quality tickets from Denver, co leaving on junev30th to Jacksonville, fl returning on June sixth. We had been designed to get there in Denver at 1:thirty pm. The leg from Charlotte, nc was an complete nightmare. We have been delayed, had a crew adjust, no water or ice, and many others.
The definition of purchaser service at American Airlines is just not defined in almost any recognised terms. It doesn't address the customer or suggest any service in any way. My daughter, traveling solo, had the the latest practical experience of ready in line at Heathrow so extensive to check in that she missed the checkin by 2 MINUTES Even though the airplane was on the gate for one more 45 minutes. The agent, and I use that term generously, necessary she invest in An additional ticket for the afterwards flight in a cost of yet another $three hundred. Then proceded to inform her the seat might be assigned for the gate. OK, problem settled. You believe! When the gate is assigned she goes to acquire her seat assigned and the ‘AGENT’ who would not permit her on the 1st flight cancelled her seat on each the 1st and second flight immediately after using her money! So she wasn’t off that 1st flight nonetheless, THE AGENT took her off! And now she wasn’t on the next flight for which she compensated added revenue. Thankfully we were in communication and she spoke which has a supervisor who unveiled a seat to her. When she requested who had cancelled the her reservation, they said they did not know. This all took place within a three hour time period. She lastly boarded quarter-hour right before departure, I hope. So my partner and I contacted American Airlines to confirm if she was ready to get to the aircraft and who experienced cancelled her flight, considering that there was a economic transaction and no financial transaction occurs and not using a history of who established it, just one would Imagine, for accounting and theft safety needs by itself. My husband identified as very first and spoke to JAYNE FUENTES, a supervisor who after a long discussion gave us NO Information. She couldn't notify us if my daughter bought a seat about the flight, got over the plane, or who bungled the extra purchase. She definitely said that ‘These are open up terminals and they do not register that is scheduling or accepting payment to get a seat reservation.’ That may be correct accounting for you. So my spouse thanked her politely for all her help at which level I said JAYNE FUENTES instructed us nothing she was of no help in the least. Then I named American Airways and spoke to a different supervisor, JANE Grey, a one who should not be permitted to respond to telephones within a jail.
I even attempted calling on the telephone and got nowhere; all I could hear is a recurrent information and when I request to talk to purchaser relations, I'd personally get cling up on.
Bravo to American Airlines for giving the surprise increase to your workforce. Rather than cowering to the disgruntled passenger on todays La Guardia flight. Because some attendents had been cheerful and wished him a Very Merry Christmas. Really ?? It’s about time we took back our best wishes and grumpy folks just continue to be from the planes and continue to keep their views to them selves.
Senores Ameican Airlines,yo Yolanda Alvarado, viaje en su aeolinea el dia sabado 23 de Agosto del 2014, Caracas to Miami este vuelo explanation #914 tuvo un retraso de forty five minutos en salir por ende he llegado tarde a Miami y perdi mi conexion rumbo New York,YFK,fui al counter y la sra. me dijo q yo tenia que correr con los gastos que no era su culpa eso era lo que l aerolinea podia hacer por mi,no es justo que yo tenga que pagar resort,comida por culpa del retraso,yo llame esa noche en el lodge y hable con srta.Sandra Galves y me dijo que no podia ser que yo pagara por eso que le scaneara el boleto qu decia passenger pays se lo pase llame y claro me atendio otra persona Samuel Martinez y dijo que cuando tomara la conecion to N.
In April 2014 I used to be given a voucher for aiding using an ill affected person on certainly one of yur flights. Regretably on account of some unforeseen conditions I haven't been capable of make use of the voucher.
Occasions have modified and its incredibly unhappy. BTW – Our flight to Madrid was with Iberia along with the practical experience was the entire opposite! The aircraft was brilliant, clean up and modern-day as well as meals selections were being appetizing and the attendants were being conscious of meals substances. Obviously it can be done right!