In spite of what took place on this situation, we hope you might keep on to pick out American Airlines to your journey needs. We are going to work flat out to make certain you receive the service you count on and have earned.
ok…I just lately purchased a ticket to fly solo to view my family! YAY…. I read through the good print, and clicked on all baggage fees to find out if there might be any.
I used to be shocked to discover that American Airlines isn't going to let families with compact kids board the airplane 1st. This is often a standard for nearly all airlines. I used to be traveling with my mom, partner, and 4 month aged son. I asked the three african american women driving the desk if I was in the position to broad the plane early.
I also need to touch upon the wonderful service AA provides to the handicapped. I am 84 years outdated and now have to have wheelchair assistance to have all around within the airports. I was amazed and delighted for the support I received, and also within the attitudes in the individuals that assisted me With all the wheelchair assist, as well as the motorists in the handicap carts in Charlotte airport. They had been all so helpful and really friendly as well.
The whole reverse is your employee Liibide (sorry I didn’t get the spelling of his identify). I wait to get in touch with him a Buyer Service Rep. He did help me with some problems I'd on my outgoing flight but essentially was of no help whatsoever with my return flight.
American airlines neglected to give me health care support Once i requested for it. The personnel said that due to the fact I didn’t make arrangements for support they couldn’t help me. Like I knew I had been gonna have a health-related unexpected emergency. Get serious American airlines and start caring regarding your customers.
Not simply were being we not seated in Company as advised, we before long acquired which the video clip procedure and WiFi was failing to work and we wouldn't have the ability to listen to tunes or movies in the course of our ten hour flight. I generally sit up for making the most of flicks on lengthy flights.
I’m crafting to precise how discontent I am Using the way American dealt with flights on April 29, 2016. My flight 3848 going to Memphis, TN from DCA was cancelled after getting delayed four 6 hours. I had been flying to some rehearsal dinner and a wedding the subsequent day And that i missed the two functions. The next day I needed to fly to charlotte and after that to Memphis and to prime it off bag didn’t arrive over the flight with me And that i don’t know why.
PS I had her around the return flight and it had been evenm much better she lives in the Phillie spot And that i lived in the identical space for few a long time so we had a dialogue about that .
Upon landing in Roatan on Feb 14, I figured out a bit of my baggage was nevertheless in Miami And they'd have it within the airplane on the following flight from Miami to Roatan, the subsequent Saturday!
I had been trying to get ticket for 15 calendar year old son and couldn’t use website for he was thought of minor. I named shopper service and she assisted me with airline invest in. I especially requested if I required to terminate if I could in 24hours. This have a peek here attendant reported Of course. I discovered 4 hrs later The explanation son would wish to fly was cancelled. I referred to as back again to terminate the flight the attendant told me I couldn’t cancel flight and it was a nonrefundable ticket. I told her scenario as stated earlier mentioned she mentioned she couldn’t do anything. I requested for any supervisor, I received one and stated the situation, she claimed I couldn’t terminate it and get my a reimbursement she was very impolite and hung up on me. I identified as back again to ask for one more supervisor and as I used to be talking to this supervisor she educated me that the final supervisor said in her history I refused voucher. What at any time a voucher was I was not even positive. Then second supervisor explained to me what she thought. So the flight wasn’t cancelled given that she stated to attend a couple times prior to I make my remaining conclusion and she would wave altering payment to do so And that i shouldn’t have any difficulty.
Very let down re lack of acknowledgment of any distress I encountered. Seems like a simple courtesy.
my grand mom take a flight from Ecuador two/18/sixteen (prevent in Miami)in route to Ny,when she was waiting around to get her luggage what a shock she got!!her luggage was damaged and somebody inside of steal some fantastic that was inside,also the zipper was violated(broken)she shed in merchandise that she convey it to my family While using the Price about $350 when she knowledgeable what comes about in AA counter in JFK NY they made available to changed her completely new baggage having an utilised and aged one that looks like they pick up while in the rubbish!!.also they said that to fix will take about four weeks!
I find it awful to obtain my luggage go missing in Miami on the two leaving and returning flights. I hope to get contacted promptly on how we will come to an agreement relating to this. I is going to be undertaking a observe up.